# Real people, Australian-based support

> Contact Digital Surge customer support 365 days a year via live chat, a 24/7 support ticket or the Help Centre. AUSTRAC-registered Australian team.

Customer support

Digital Surge is backed by a local, Australian-based support team. The quickest way to reach us is live chat on our website or app.

Support channels

## Real support, whenever you need it

Live chat, ticketed support, or a dedicated account manager, however you reach us, you'll get a fast, thorough response.

### Chat with us instantly

Get connected directly to a support agent in seconds, right from the website or app. Ask anything, from a quick question to a hands-on issue, and get fast, friendly help without ever leaving what you're doing.

Average first reply under 2 minutes

### Raise a ticket, anytime

Raise an issue any time via live chat or email at contact@digitalsurge.com.au, and the team will get back with a timely, thorough response, no matter how big or small the question.

Available 7 days a week

### Your own account manager

Active traders receive a dedicated account manager who can help you navigate the platform, answer questions, and provide personalised support as your trading needs grow.

Your dedicated point of contact

Prefer to help yourself? [Browse the Help Centre →](https://help.digitalsurge.com.au/en/)

Local support

## Local, Australian-based support you can trust

Digital Surge support is delivered by a local team based in Australia: the same people you reach whether you start a chat, lodge a ticket or book an account manager. Digital Surge is AUSTRAC-registered (AUSTRAC 100576214; ACN 620 473 109). For our company background see [about Digital Surge](/about-us/); for how we protect accounts, see [account security](/security/).

[About Digital Surge](/about-us/)    ![Two Digital Surge support agents wearing headsets, helping a customer at a screen](/assets/support/two-agents-help.webp?v=74261b30)

FAQ

## Frequently asked questions

Does Digital Surge have a phone or contact number?

Digital Surge doesn't publish a public phone number. The best way to contact Digital Surge is via live chat on our website or app, or by email at [contact@digitalsurge.com.au](mailto:contact@digitalsurge.com.au), both are fast, direct ways to reach our support team.

How do I email Digital Surge?

You can email Digital Surge support anytime at [contact@digitalsurge.com.au](mailto:contact@digitalsurge.com.au). Our team will get back to you with a clear, helpful response, whether you're asking about your account, a transaction, or anything else on the platform.

What are Digital Surge's customer service hours, and how quickly will I get a response?

Digital Surge customer support is available live via chat Monday to Friday, 9am to 6pm AEST, with an average first reply under 2 minutes. On weekends and public holidays, you can pop us a message or submit a ticket, and we'll respond as soon as possible.

Does Digital Surge offer support for account or transaction issues?

Yes. Digital Surge's support team can help with account access issues, transaction delays, incorrect account details, and other account or transaction-related concerns, directly through live chat or email.

What can Digital Surge customer service help with?

Anything to do with buying, selling or managing your cryptocurrency on the platform, from placing your first order to updating your account details or checking on a deposit. If you'd rather follow the steps yourself, the [Digital Surge Help Centre](https://help.digitalsurge.com.au/en/) has written walkthroughs for common tasks like resetting a password or verifying your account.

Learn Centre

## Learn crypto

Premium resources, workshops and blog articles. You don't have to know everything, but a bit of know-how goes a long way.

[![Five dominoes with embossed pips toppling toward a silver stop block](/media/2026/07/edu-12-beginner-crypto-mistakes-to-avoid-card.webp?v=fcf0dea2)

### 12 beginner crypto mistakes to avoid

Read article](/education/12-beginner-crypto-mistakes-to-avoid/) [![A violet leather bifold wallet standing open with two blank cards](/media/2026/07/edu-what-is-a-wallet-card.webp?v=d254750c)

### What is a wallet?

Read article](/education/what-is-a-wallet/) [![crypto exchange Australia](/media/2025/12/Spotting-Crypto-Scams-scaled.png?v=be1abbe9)

### Spotting crypto scams: what to watch out for

Read article](/insights/spotting-crypto-scams-what-to-watch-out-for/)

## Still need a hand?

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*Source: [Real people, Australian-based support](/customer-support/) · Last updated: 2026-07-07*