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Get connected directly to a support agent in seconds, right from the website or app. Ask anything, from a quick question to a hands-on issue, and get fast, friendly help without ever leaving what you're doing.
Customer support
Real people, Australian-based support
Digital Surge is backed by a local, Australian-based support team. The quickest way to reach us is live chat on our website or app.
Support channels
Real support, whenever you need it
Live chat, ticketed support, or a dedicated account manager, however you reach us, you'll get a fast, thorough response.
Raise a ticket, anytime
Raise an issue any time via live chat or email at contact@digitalsurge.com.au, and the team will get back with a timely, thorough response, no matter how big or small the question.
Your own account manager
Active traders receive a dedicated account manager who can help you navigate the platform, answer questions, and provide personalised support as your trading needs grow.
Prefer to help yourself? Browse the Help Centre →
Chat NowLocal support
Local, Australian-based support you can trust
Digital Surge support is delivered by a local team based in Australia: the same people you reach whether you start a chat, lodge a ticket or book an account manager. Digital Surge is AUSTRAC-registered (AUSTRAC 100576214; ACN 620 473 109). For our company background see about Digital Surge; for how we protect accounts, see account security.
FAQ
Frequently asked questions
Does Digital Surge have a phone or contact number?
Digital Surge doesn't publish a public phone number. The best way to contact Digital Surge is via live chat on our website or app, or by email at contact@digitalsurge.com.au, both are fast, direct ways to reach our support team.
How do I email Digital Surge?
You can email Digital Surge support anytime at contact@digitalsurge.com.au. Our team will get back to you with a clear, helpful response, whether you're asking about your account, a transaction, or anything else on the platform.
What are Digital Surge's customer service hours, and how quickly will I get a response?
Digital Surge customer support is available live via chat Monday to Friday, 9am to 6pm AEST, with an average first reply under 2 minutes. On weekends and public holidays, you can pop us a message or submit a ticket, and we'll respond as soon as possible.
Does Digital Surge offer support for account or transaction issues?
Yes. Digital Surge's support team can help with account access issues, transaction delays, incorrect account details, and other account or transaction-related concerns, directly through live chat or email.
What can Digital Surge customer service help with?
Anything to do with buying, selling or managing your cryptocurrency on the platform, from placing your first order to updating your account details or checking on a deposit. If you'd rather follow the steps yourself, the Digital Surge Help Centre has written walkthroughs for common tasks like resetting a password or verifying your account.
Learn Centre
Learn crypto
Premium resources, workshops and blog articles. You don't have to know everything, but a bit of know-how goes a long way.
