Our customer support is industry leading.
We’re here to help! Speak to a local
Our customer support is industry leading.
We’re here to help! Speak to a local
Guiding you towards financial freedom
The mission of our customer support team is to serve as the guiding compass for crypto enthusiasts on their quest for financial freedom. We are committed to providing unparalleled support, education, and assistance to users at every step of their cryptocurrency journey. Whether it’s navigating the complexities of blockchain technology, making informed trading decisions, or securing digital assets, our team is dedicated to empowering our community with the knowledge, tools, and confidence they need to succeed in the ever-evolving world of digital finance. By fostering a supportive environment, we aim to demystify the intricacies of the crypto space and enable individuals to unlock the full potential of their investments.
Talk to an expert
You can set up a time to speak with one of our specialist account managers.
Learn Crypto
Premium resources, workshops & blog articles. You don’t have to know everything, but a bit of know-how can go a long way.
11 things you NEED to know about crypto tax in Australia
Bitcoin’s energy consumption explained
12 beginner crypto mistakes to avoid
Common crypto terms & slang
Crypto exchanges, markets & orderbooks explained
Crypto portfolio diversification (with examples)
You can reach Digital Surge’s customer support team via multiple channels to ensure you get the help you need quickly. The easiest way is through the live chat feature on our website or app, which connects you directly to a support agent. Our team is here to assist with all your questions about buying, selling, or managing your cryptocurrency.
Our dedicated customer support team is available to ensure you receive assistance. Response times are typically within a few minutes for live chat queries. We prioritise urgent issues, ensuring a seamless experience for all our users.
Absolutely! Our customer support team is experienced in handling a range of issues, including account access problems, transaction delays, or incorrect details. If you experience any issues, simply contact us through live chat or email with details of your concern, and we’ll work to resolve it as quickly as possible. For urgent matters, live chat is the fastest way to get in touch.